It's always a worry when that happens! If you parcel is marked as delivered but hasn’t shown up, here’s what you can do next:
Double Check: First things first, make sure to thoroughly check around your delivery location. Sometimes, packages can end up in unexpected places like behind bushes or with a neighbour.
Check with others: Sometimes, another person at your place, like a colleague or your partner, might have picked up the parcel for you.
Check Tracking Details: Take a look at the tracking information for your parcel. Only orders with tracking get real-time delivery updates. Unfortunately, if you have selected our standard letter (envelope) service tracking updates will not be available.
Make sure to look out for a collection card: Keep an eye out for a little card left by the postie. They might’ve left if for you to swing by the post office and grab your parcel if they couldn’t deliver it to you directly.
No luck yet? We suggest reaching out to your local postage service. They’re the experts when it comes to finding packages and for any further investigation required.
If you need further assistance, please reach out to us at info@stuckonyou.com