Once your order has been paid for, it goes straight into our print queue and cannot be changed or cancelled without affecting all of the orders that come after yours. That’s why we make sure you can preview your design by you before checking out to avoid disappointment.
To give you a better understanding, the production process begins the moment your order is paid for. Each order is placed in a printing queue within a batch. Our automated system is designed this way to ensure each customer’s carefully personalised design is secure and prints exactly as you saw it.
Please make sure that you’ve selected and previewed the colour, design, and font before proceeding. Each product on our website defaults to a design, and it can sometimes be overlooked, resulting in a design you didn’t intend to choose. We also recommend double-checking the names of the colour, design, and font before confirming your order
We know this may not be the news you were hoping for, but to prevent any issues, we’ve designed our website so that you can preview each item before adding it to your cart. You also have the option to review items in your cart before proceeding to checkout.