Check the contents: Make sure no food or items are blocking the lid from closing.
Inspect the insert and seal: Ensure the silicone lid insert and inner tray are correctly placed in their grooves. Misaligned parts often prevent the bento from closing.
Align the clips: Make sure the clips are correctly positioned before pressing the lid down.
Don’t force it: Applying excessive pressure can damage the clips or hinges. Adjust the contents and try closing again gently.
Clean if needed: Sometimes leftover crumbs or moisture can affect the seal - wipe the edges and try again.
If the bento still won’t close after these steps, please contact us with a photo/video of your bento, and we’ll assist further.