Please make sure your code is entered in the correct field: Discount codes go in the PROMO CODE box, and store credit/gift card codes go in the GIFT CARD CODE box.
Some discount codes are only applicable to full-priced items, which could be why you’re getting an error.
Gift cards have an expiry date, so please make sure to check it, as this could be a reason why your code isn’t working.
If you’re unsure, please contact us and we’ll be happy to check it for you.