A few years ago, we launched a new website, and during that transition, we experienced some minor technical issues. Unfortunately, some customer account details were not transferred from our previous platform to the new one.
Due to limitations of the old platform, we are unable to recover this data. We understand this may be disappointing, but your new account provides a fresh start and a seamless experience going forward.
If you had an account prior to May 2023, this may have affected you. You will need to create a new account and password to enjoy all the benefits of the updated system.
We sincerely apologise for any inconvenience caused. If you have any questions, please don’t hesitate to contact our customer service team.