Australia Post has updated its parcel tracking notifications for attempted deliveries where a parcel can't be left at the address. MyPost customers can now access photo confirmation of attempted deliveries through the AusPost app.
To provide greater transparency and reassurance, Australia Post may now capture and share photos in the following situations:
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Safe drop: When a parcel is left in a safe place, a photo is taken to help you locate it.
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Attempted delivery: If a delivery is attempted but can't be completed, a photo of the front door may be taken.
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Hazards: If a potential safety hazard is identified, a photo may be taken for the delivery team’s future reference.
Important notes:
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These photos are only available to recipients who use the AusPost app and whose parcel is matched to their MyPost account via email or mobile number.
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The delivery process remains unchanged: posties and drivers will continue to knock three times before determining if the parcel can be delivered.
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If delivery can’t be completed, you'll receive a notification followed by an update when your parcel is ready for collection.
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Paper cards will still be left for customers without a MyPost account or if a match to the account can’t be made.
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Photos are archived for 90 days and deleted after three years.
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Recipients can opt out of attempted delivery photos for their address by calling Australia Post Customer Service on 13 76 78.
Please note: senders cannot request an opt-out on behalf of recipients.