There are certain situations where we are unable to accept returns. Here's a detailed overview:
Change of Mind: Each product is lovingly personalised just for you, making it just as unique. We cannot accept returns if you simply change your mind.
General Wear and Tear: Over time, products may show signs of wear and tear, which is a testament to their journey. Unfortunately, returns for normal signs of use cannot be accepted.
Improper Use or Care: Each product comes with specific care instructions. If a product has not been used or maintained according to these instructions, we cannot accept a return.
Address Errors: If a package cannot be delivered due to an incorrect address provided at the time of order, we cannot accept a return or issue a refund. To prevent this, please ensure your address details are accurate when placing your order.
Spelling Mistakes: Our products are personalised using the exact spelling provided by you. If an item arrives with incorrect spelling that was supplied to us, we cannot accept a return. Please double-check your details before finalising your order.
Delivery Delays: While we understand the frustration of delivery delays, we cannot accept returns or refund shipping costs for this reason. For any delivery issues, we recommend contacting the carrier directly.
For further information, please refer to our Terms & Conditions HERE.