Here’s what you can expect next:
Review: Our team will carefully examine the details you’ve provided. If we identify any issues with the product, we’ll swiftly offer a replacement, store credit, or refund. Ou goal is to simplify your experience and address any concerns promptly.
Product Inspection: In some instances, the issues may not be immediately apparent. In such cases, we may request that you return the product for a thorough inspection. This ensures that we make the most informed decision for your situation.
Resolving the Issue: Once we’ve confirmed the issues, we’ll work diligently to find the best solution for you – whether it’s a replacement, store credit or refund.
Please keep in mind that if a refund is offered by us, you will be refunded the amount of the product paid for at the time excluding shipping. Where a refund has been arranged, it may take up to 10 business days for the funds to be credited back to the purchasing account. Our customer service team will be able to guide you on timelines.