Your Order Number: This serves as your proof of purchase and is typically located in the confirmation email sent when you placed your order.
Provide Photos or Videos: Please capture a few clear photos or a video of the product. This visual aid helps us grasp the issue at hand and determine the best course of action.
Description: Please provide us with a concise description of the issue or fault you’ve encountered. This information allows us to resolve the issue by understanding the core of the matter swiftly.