Once your order hits the road, we’re unable to tweak the shipping address from our end. We totally understand the importance of ensuring your items reach to your doorstep.
But fear not! If your order is trackable, Australia Post could come to the rescue. You can reach out to their customer service hotline, which is available Monday to Friday, 8am to 6pm, excluding public holidays.
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Alternatively, you can take matters into your own hands via the My Post app or by clicking HERE to redirect your package. Juts a head up though: rerouting could take on some extra time to the delivery due to the logistics involved.
If your order isn’t trackable, rerouting mid-transit isn’t an option. But don’t lose hope just yet! Here are a couple of tricks up our sleeve:
Reach out to the recipient: They could lend a hand by forwarding your parcel or giving you a heads up if it heads back our way.
Play the waiting game: If the provided address turns out to be a dead-end, the carrier should circle back to us eventually. It’s not the spreadsheet process, especially without tracking, but there’s hope.
To avoid this address shuffle in the future, a quick double-check of your shipping info before hitting that order button can save a ton of hassle. And if you do spot a slip-up post ordering, reach out to us right away, and we will assist you as soon as possible.